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Terms and Conditions

GENERAL TERMS AND CONDITIONS

SCOPE OF APPLICATION

All orders placed through our online shop shall be governed by the following General Terms and Conditions.

CONTRACTING PARTIES, CUSTOMER SERVICE

The contract of sale is between you and The Hubble Studio. Further information about us can be found in the Legal Notice. In the event of any questions, complaints, or objections you can contract Customer Service by email to info@thehubblestudio.com.

CONCLUSION OF THE PURCHASE CONTRACT

The conclusion of the purchase contract is only available in English language.

The presentation of products in our online shop is not a legally binding offer but a non-binding online catalogue. You may select desired items of the products presented in our online shop by clicking the button “ADD TO CART” and add these items to the so called “CART”. In our overview pages displaying several products you may have the option to use our “ADD TO CART”-tool. When hovering your computer mouse over the displayed product image the “ADD TO CART”-button appears. Clicking this button will open a separate window providing you with the possibility to add the item to you shopping bag directly by an additional click on the “cart symbol”.

You may find the “cart”-button above the navigation bar. It is represented by an icon shaped as a cart. The current content of your shopping bag will be displayed when hovering over this button. By clicking the button “CART” you can access your shopping bag and make changes to your order at any time, in particular, you will be able to remove selected items from the shopping bag. When clicking the button “CHECKOUT” you will have the option to select the payment options. You will then access the order summary. You may add your personal information and choose between the available payment methods and shipping options. You are free to modify and correct the details of your order, or to cancel the purchase until you click the button “PROCEED TO CHECKOUT“.

Please note, when using the services of a payment service provider such as “Stripe” you may be directed to the website of your payment service provider first before accessing our order summary page. If you are directed to your payment service provider’s website please enter the details required by your payment service provider. Afterwards you will be redirected to our online shop’s order summary page. You are free to modify and correct the details of your order, or to cancel the purchase until you click the button “PROCEED TO CHECKOUT”. By clicking the button “PLACE ORDER” you submit a legally binding offer to conclude a purchase agreement. We will send you a receipt of your order via email immediately after your submission including the details of your order. This receipt of your order does not constitute an acceptance of your offer. We may accept your offer via an email confirmation of order or by delivery of the goods within seven days after your submission.

The text of these general terms and conditions will not be saved after concluding the purchase contract. You may access the current version of our general terms and conditions through our online shop.

SHIPPING COSTS

We ship Monday to Friday excluding public holidays. Shipping costs will be added to the prices quoted for the products. You find more information here: Shipping Costs


DELIVERY TIME

We deliver orders within Hong Kong Special Administration Regions (HKSAR) within 3 to 7 working days. Currently, we do not offer delivery outside Hong Kong.

PAYMENT OPTIONS

Stripe, Credit Card, American Express, FPS/Bank Transfer/ATM, PayMe, Alipay HK, WeChat Pay


Stripe

After clicking on Purchase Now, you will be redirected to the Stripe site where you're asked to pay. Apple Pay and Google Pay are supported in the Stripe system. As soon as you've completed this step, your order has been created.


Credit card

Your credit card account will be debited on completion of the order. This service is operated by Shopline. No additional account is required to complete the payment.


American Express

Your American Express account will be debited on completion of the order. This service is operated by Stripe.


FPS/Bank Transfer/ATM

By selecting this payment, an instruction notice will be displayed in your checkout page with our bank information. You need to first submit the order on the payment page and upload the corresponding bank-in proof in the remark box in your order. Failure to submit payment proof within 3 days of your order submission will cause cancellation of order.


COLLECTION BY THE CUSTOMER

We deliver only through shipment. Unfortunately it is not possible for you to collect the goods yourself.