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PRODUCTS

Where are your products made?

We make every single product by hand in our studio in Hong Kong. The whole process is done in-house. 

 

Are you the distributor or the owner of The Hubble Studio? 

Currently, we do not authorize any distributor for The Hubble Studio. The products of The Hubble Studio are only sold on our official website. 

 

Are your candles made with essential or fragrance oils? 

It depends on the candles category. Some of them are made with essential oil and some of them are made with fragrance oil. For further details, you could refer to our product page. 

 

Do the candles contain any paraffin wax which is cancerogenic in nature? 

When we first start our brand, we are crystal clear that we have zero tolerance on unhealthy ingredients. We highly focus on providing the best experience for our customers. We refuse to use any paraffin wax in all products, and we will not develop any product that would contain paraffin wax. Apart from mixing with other carrier oils, the wax used in candle-making is purely soy wax or bee wax. Therefore, you could be confident to use our candles. 

 

What is the shelf life of your candles?

Although the candles could be kept without opening for 24 months, we do recommend you to use it up within 12 months after opening to guarantee the quality experience provided by the candles. 

ORDERING

What payment options do you accept? 

In order to facilitate your order experience, we provide as many payment options as possible that can suit your payment preference. We accept Visa and Master Card payment, American Express, Diners, JCB, China Union Pay via Stripe, Apple Pay, Google Pay and Alipay HK. For local FPS, Bank Transfer/ATM and PayMe by HSBC, please upload your payment proof on our website after ordering. The payment options could be selected during checkout. 

 

How long would it take for delivery after placing an order? 

We are human and all the order are handled carefully in our studio. Normally, it would take between 3-7 working days to ship your order. We understand you would like to receive your parcel fast. If you like to receive it urgently, say less than 3 days, we will try our best to accommodate but please message us for confirmation before ordering. 

 

Can my order be sent as a gift?

Why not? Yet, every standard order would be shipped with invoice for your reference. Please state you would like to serve as a gift in the remarks and we will take away the invoice for you. 

 

Do you deliver internationally? 

We know other people outside Hong Kong would like to try our products as well. Yet, due to the export restriction and our scale of production, we only ship our products within Hong Kong. We will keep expanding our scale of production and therefore, people outside Hong Kong can order our handmade products soon. 

 

Can I get a free sample before ordering? 

Sadly, we do not include a free sample service before ordering. However, we will sometimes include random sample in our parcel and they will be shipped together with your order. We are going to launch a physical store in Hong Kong in November 2021. We will be more than delighted to give you a try of our handmade products in-store. If you like to get a particular sample of our product before the launch of our physical store, you could kindly remark it in your order page. We will try our best to include your requested sample in your parcel. 

 

Who will delivery my parcel?

Everyone want to receive the parcel ASAP. Therefore, we choose the most efficient courier (S.F. Express) in Hong Kong to provide speedy and convenient delivery service for you. It usually takes around 1 working day to deliver your parcel after handing over to them. There are five ways to pickup or receive your parcel in Hong Kong. You could choose the desired delivery options in our checkout page. Please check here for details.  

 

Do you have a physical store? 

No worries! You are not the first customer asking for that. As requested by numerous customers who met us in some other pop-up in Hong Kong, we are going to open a physical store in November 2021. We would like to keep the location in secret, just for now. Please stay tuned with our social media and website. We guarantee you will receive our new store offer in our upcoming marketing campaigns. 

 

Something is missing from my parcel, what shall I do?

We are only human and very occasionally we may miss something out of your parcel. If this has happened, please let us know and we will get the missing item to you whilst apologising profusely!

 

My parcel was damaged, what shall I do?

If you have received your order and something has been damaged during delivery, please let us know right away. Please email or send us a message on our website with (1) details of your delivery, (2) what is damaged and (3) a photo and we will arrange replacements accordingly. We request that all damages are reported within 48 hours of delivery.

BESPOKE AND CORPORATE ENQUIRIES

Can we bulk buy your products for a corporate event?

We are always happy to discuss bulk order of our products for any event! Please send an email to info@thehubblestudio.com and state the (1) expected quantity, (2) type of products, (3) proposed event date and (4)other requirements with your contact information for further discussion. Our team will reach you out within 3 working days. Please be noted that we would not accept any request regarding the removal of our brand logo/name on our products. 

 

Can I buy candles and have them branded with my own labels?

At this stage, we are unable to provide white label or own brand services of any products. 

 

Do you have any product package for wedding? 

Certainly! Please check out our wedding package in our website. If the package could not suit you the best, please send an email to info@thehubblestudio.com or leave a message in our website by stating the (1) proposed wedding dates, (2) expected quantity, (3) desired products, (4) other requirements and (5) your contact information for further discussion.